It can’t really be that much a surprise to those close to me who really know me. I’ve always spouted I am a drama free zone. The outpouring of support and kind words has been amazing, for this I really thank you! But as a person with a degree in marketing, I can’t find it in my heart to “trash” a designer for being, well who he is. I can’t do a thing about his upbringing or in the least finding solutions to problems. (i.e. since I told him I was trying to help, perhaps he should have found someone to interpret (google translate maybe?) exactly what I was saying? But that said, I have told only two people the name of the designer and these are my closest of closest confidents and I will tell no others.
But I want to tell the story anyway. Just in case “The Designer” has been saying things about ME. The other day I blogged a place called GOL. And was wearing the below outfit. I mentioned it wasn’t done. Well it wasn’t, I’d just started. I was going to create a sort of modern Asian fusion. I sware, this is why you should never deviate from your norm, you end up in places you should never be. I was inworld for a rare Friday evening and opened a NC sent in groups from The Designer. I was so excited about the pants working in this Asian Fusion outfit I rushed right over. I want to make a note to designers here, if you use the vendors where you click the vendor, pick the corresponding number to the style you want and then pay, perhaps it would behoove you to photoshop the name of the color on each pant to delete confusion. But I digress, I wanted the “apple” style (name made up of course) did the steps purchased apple, had an apple shopping box, opened it and inside was “orange.” Okay, I need these pants now, I want to blog the Asian fusion on Saturday.. I went back and purchased the “orange.” And lo and behold, in the orange bag is the apple pant. So thinking I was being helpful I sent a NC explaining to the designer he may have a mistake with his items. He fell off the charts first accusing me being an idiot not knowing how to use a vendor correctly and then a “copybotter” huh? To be honest, I am still not sure what that is, but I think it’s someone who steals other peoples designs. Wouldn’t I have to have a purpose to steal, especially since I (1) have no clue how to make anything and (2) would it even be copybotting when the designer used a premade mesh sculpt and put a pattern on it? Couldn’t I have just paid 350 myself for the sculpt and put my own pattern on it? No, don’t even wonder about it, I stand by number 1.
So realizing there is a language barrier, I go inworld and take a snap of the pant and naming it “this is orange” (while wearing the what looked like an apple pant) and vice versa. I mean surely a photo is a universal language, right? After over an hour of stress, being banned and muted and not allowed to grace the designers presence to hear why exactly he has taken this turn against me, I logged off and went to the party. To find THIS in my inbox:
“will talk with education or going to treat me with contempt, or been a misunderstanding” (Again, really? What exactly have I said about him by name?)
“So you say you’ve had a bad customer care According To You, I have tried to understand your problem, but I’ve seen arrogance so I did not like, if it was your attitude That Should Have Told I have wanted to show me another way Because I have not gone very well understand what I wanted to say with pants … I ALWAYS I treat my customers ALWAYS very good! always Come With education and good manners and not pushy.
Whenever I See That attitude of course.” (remember, I wrote him a NC only trying to help. I not once asked for a refund, or anything. I sent him a NC and the pics trying to help him with further confusing sales. Yet I am the one with bad attitude? I didn’t even get angry until he muted me, banned me and said he was going to report me to Linden Labs as a copybotter *head desk*)
Take from? Well yes, Marketing 101, “Understanding the Voice of the Customer.” Any successful business, even a Second Life® business, if you want to be successful for the long haul, get over your ego every once in a while and realize most misunderstandings are easily fixable if you clarify exactly what the customer wants. As I said, I used the words “I wanted to help” and not once said “I want a refund.” How can you misunderstand that? If you know a smattering of English you should at least have heard the words help and refund, they seem to be commonly used inworld. But most important, always remember, this is a virtual world, not the real world. Very few people, if any, get rich. But what we do have is our reputations. Mine is right up here almost every single day and I pride myself on always being professional with others, (except in matters of the heart and family, of course). So before you verbally terrorize, harass and ban a fellow resident, I’d think I’d at least try to understand where they are coming from. It’s not as if all of my links are hidden in my profile, they are right there for you to check. I mean really, no excuse. Well not for boorish behavior, the language barrier, I’m sorry we had that, I honestly am. /me whistles as she walks away..